Miss Huang Chuwen bought a classic lattice wallet in Burberry Beijing exclusive store in 2008,she went to this Burberry exclusive store to consult the maintenance staff when her wallet was broken.But the store and the shop assistants with the cause of unwise use,expiration of the guarantee and the maintenance process is lengthy to give a answer that the wallet couldn’t be repaired anymore.Such cases in China,though not prevalent,are by no means isolated. As a customer,how can they buy this expensive staff by this way?

A wallet more than 3000Rmb,was broken without any misuse,but Burberry have time and again declared that is not the product’s problem but customer’s,it couldn’t make people out. Of course,everything could have problem,including luxury famous brands,but the service after sales like this is too bad.